Services

How we can assist you

At Koncept Konnect we understand that every business is unique. That’s why we specialise in providing bespoke, customised sales and marketing solutions to meet your business needs. 

We understand that you might need assistance to build, enhance and also grow your accommodation business. Our focus is first-and-foremost on providing solutions to build your direct bookings and visibility in the marketplace, ensuring that your revenue stays with you and importantly, potential customers find you.

To enable us to deliver the most effective solutions for your needs, it’s important for us to understand what it is you want to achieve and to then provide the solutions that will not only deliver results but that will meet your timeframes and budget.

In our experience, our clients often need help with the day-to-day tasks and areas that are central to the accommodation business. We can provide you with a range of specialist services such as:

• • • Booking systems optimisation
    • Business processes and software solutions
    • Channel manager set up and support
    • Digital marketing and social media management
    • Business development and product presentation
    • Online presence & customer experience enhancement
    • Onsite and remote, support and training
    • Third party site management/online travel agents
    • Website builds and optimisation

 At Koncept Konnect we specialise in tailoring our solutions to achieve your business requirements because our team understands that there isn’t a ‘one-size-fits-all’ solution. We offer expertise in using the right system to maintain and develop sales and exposure for your property through:

• • • Booking agents
    • Online and traditional platforms
    • OTAs (online travel agencies)
    • Tour operators
    • Wholesalers
    • Partnerships
    • Representation

Our business solutions fall into three key areas:

There are a wide range of services that fall under these areas, which we can deliver as stand-alone offerings or as part of a package. We can’t list all the sales and marketing solutions we offer on this webpage but what we have done is provide a snapshot of some of the key services available.

Your needs are unique and the best way for us to achieve your business goals is to talk them through with you.

Revenue Management + Online Distribution Solutions

The one thing we hold true in our industry is that your accommodation must be able to be booked with complete confidence and ease. Gone are the days of dropping off some brochures at your local travel agents. These days, you need to be visible across many different channels to gain the best possible return.  

Our team can assist you with a strategy to reach new markets, understand who your competitors are, implement systems to ensure that your accommodation is bookable 24/7 and provide tracking and feedback. We can set up your online distributions, and advise you on what channels are right for you.

At Koncept Konnect, we partner with many different industry partners to make sure we are always looking after our clients with products to suit their needs.

• • • Direct bookings campaigns
    • Management of best price guarantees for direct bookers
    • Loyalty programs, return guest deals and direct booking perks

• • • Competitive set reviews

    • Rates/rate plans review and reset

    • Rate management tool recommendations and implementation (extra fee applies)

• • • Channel Manager set up

    • Third party connections audits

    • OTA online management – ensuring information and content/images is kept updated and managing online promotions

• • • Property management systems, channel managers and online travel agents data tracking

    • Report compilation and analysis

    • Promotions, campaigns, social media insights and other 3rd party sites monitoring

Sales Representation + Business Development 

Sales and business development take time. The Koncept Konnect team can be your ‘sales representative’ and undertake business development on your behalf. 

Our team of professional business consultants are highly experienced at identifying opportunities for new client business development, how to represent your brand to third parties such as wholesalers and inbound tour operators, and in B2B client relationship management.

We can provide GDS (Global Distribution System) updates, which are an important tool in your suite of ways to attract business travellers, and liaise with Travel Management Companies for you.

It you are after sales representation and/or business development feel free to talk to us. We’d love to talk more about how we can use or expertise to assist you.

• • • Identify opportunities for new client business development
    • Brand representation to third parties such as wholesalers and inbound tour operators
    • Current B2B clients relationship management

• • • GDS system updates
    • RFP (request for proposal) opportunities and actions identification
    • Travel Management Companies relationships development and management
    • Wholesale contract rates implementation and distribution to wholesalers worldwide

• • • Conference and group market business opportunities identification/ assessment

• • • Representation at targeted travel shows (extra fee applies)
    • Digital collateral to appeal to new markets