Koncept Konnect
Koncept Konnect
Koncept Konnect
Koncept Konnect
Koncept Konnect
Koncept Konnect

Tourism & Hospitality Boutique sales & marketing Outsourced Sales & Marketing Support Solutions

Let's grow your Business together

We are a boutique sales and marketing support company who offers hospitality solutions tailored to the individual requirements of each client.

We won’t just tell you what to do (like a consultant), we join your team and do the work to grow your business, allowing you more time to run your business, reap the rewards of your investment and enjoy your life and family.


Sales and marketing solutions to grow your business.


Hands on revenue, operational and system management.


Grow your direct business, your brand, your reputation.

Sales &


Sales representation to key decision makers, agent presentations, tradeshows.

New business development for business and leisure travel.

Corporate contracting & tenders.

Sale & marketing plans with market and occupancy targets.

Conference & group lead generation.


Optimise clients online presence & market to maximise conversion rates.

Special & promotions.

Yield management recommendations & training.

Online travel agent connection management & campaigns.

Tracking & reporting.


Grow your direct business.

Blog & Website Content.

Social Media Marketing.

Email Marketing.

Online Reputation Management.

Improve visibility, business returns & customer experience.

See our full list of solutions & custom short project services

What makes us different?

We work every day in the tourism and hospitality industry – with traditional and online travel agents, travel bookers, with guests and reservations. We’ll save you time, money, reduce your stress and most importantly give you a healthy work life balance so you can enjoy your life and family.

Your benefits – So what do you gain by partnering with us?  Firstly, we won’t just tell you what to do (like a consultant), we join your team and do the work for you.

Increase profits – Every sales & marketing activity we conduct is aimed at increasing your daily revenue, your occupancy or ticket sales, or average rate.  We continually work at improving your distribution so you can reap the rewards of your investment.

Save time – We have the contacts and expertise to find you new business that will grow your direct business, diversify your market mix and ensure your current distribution channels are delivering to their full potential. We have over 30 years of first-hand experience operating, marketing and selling accommodation (hotels, motels, resorts, serviced apartments), venues, attractions and tours within Australia, New Zealand and throughout Asia.

Improved customer service – Allow you more time to run your business, focus on your customer service experience, business reputation, staff service delivery training and your services and facilities.

Save money – We’ll review your marketing spend.  If you have not seen an increase in business and revenue, then you are wasting your time and money. Invest for return (bookings), not placement, or clicks!

Providing sales and marketing solutions to businesses all over Australia and New Zealand

Our Team of experts

Kim Jeffrey

Director at Koncept Konnect

With over 30 years in the hospitality industry and an owner operator of several Gold Coast Apartment accommodation businesses, Kim gained great insigh...

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Varia Mitchell

Director at Koncept Konnect

Varia is a results driven professional with 20 years of experience in tourism and hospitality marketing, sales and leadership positions with a record ...

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Naomi Pucko

eCommerce Business Development

I studied Tourism at James Cook University in North Queensland, whilst working in many different hotel roles including food & beverage, reception,...

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Rachel Finney

Sales & eCommerce Business Development

Rachel is a highly experienced sales and marketing professional in the travel and tourism industry. Previous roles included marketing and business dev...

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Shelley Beaver

Social Media and Communications Manager

I have been working with Koncept Konnect for almost 5 years as Social Media and Communications Manager. Prior to this I was working with Kim Jeffrey S...

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Shirene Perry

eCommerce Business Assistant

Since arriving in Australia over 10 years ago I have been involved in the Management Rights industry. Starting out as an onsite manager of a large stu...

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Alexa Sauter

eCommerce Business Development

I'm a multi lingual, self-motivated and multi-talented professional with over 15 years of work experience in the tourism sector. I have strong sales, ...

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Joana Olah

I studied Tourism and Hospitality in Germany and then moved to Australia in 2001. I have worked in the Travel Industry for 16 years now and had variou...

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Anne Berthelot

eCommerce Business Development

Originally from France , I settled in Australia 11 Years ago. I have 20 Years’ experience in Travel and Tourism around the world.EXPERTISE...

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Kathy Marris

Social Media and Communications Assistant

My main background was in office administration and accounts. I worked within Education Queensland in school administration for 8 years and also at Wo...

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Shosheena Stone

Social Media and Communications Assistant

I have a strong background in customer service across a number of industries including hospitality, retail, recruitment and complementary health care ...

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Phoebe Bristol

Sales & Marketing Administrator

I hold a Bachelor of Applied Hospitality & Tourism Management and have spent over 8 years working in customer service and Sales and Marketing posi...

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Kate Turner

Sales & Business Development

Kate holds a Diploma of Business Management and brings a wealth of knowledge and skills in Business Development, Sales and Marketing.EXPERTISE...

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Amazing Journey - Treasury on Collins was launched with very limited staffing and our business grew rapidly in 2015.Fortunately Kim and Varia hit the ground running and were able to adapt their business model to respond to our ever-changing requirements as our business evolved.Koncept Konnect assisted us with services ranging from corporate rate negotiation, sales representation, PMS rate loading, OTA management and social media marketing.It’s been an amazing journey and we would welcome the opportunity to work with Koncept Konnect again in the future.

- Treasury on Collins

Amazing team with unrivalled tourism knowledge! - Kim, Varia and their exceptionally helpful team have implemented a myriad of sales and marketing concepts, online channels and social media idea’s to improve business.The amount of time they have saved me has been worth their fee’s alone, nothing is too much trouble and everything is completed efficiently.Their knowledge of the tourism industry and its demands means they understand what you want and know how to get it done. Engaging their services was a god send!

- Monaco Apartments Caloundra

Efficient and Professional - Right from the start, Kim impressed us with her efficient, professional manner – an approach that not only inspired confidence, but generated the results we were looking for.

- San Simeon Beachfront Apartments

Fantastic support for over 6 years helping us to grow a successful business - As newcomers to the Tourism industry we needed someone with a great deal of marketing experience to help us set up our sales and marketing efforts and assist us with all the technology challenges that come with the business.Kim and Varia and the KK team have given us fantastic support for over 6 years helping us to grow a successful business. We would recommend them to anyone with similar needs as long as they are not competing with us!

- Bel Air on Broadbeach

Highly Recommended - We completed a full refurbishment of a failed 4.5 star hotel in 2014. Whilst we had over 30 yrs in business, this was our first foray into hospitality, and we knew we needed to seek advice from industry experts.Varia and Koncept Konnect were first recommended by a senior executive of a major international hotel group who had first hand knowledge of Varia’s abilities and contacts throughout the industry. Further enquiries brought more recommendations and so be a profitable and enjoyable association.Their complete knowledge of what is required to run a successful hotel, their contacts throughout, and always being there to help eliminate problems has helped our business grow. There is no doubt of the value added.We enjoy our business and trade above expected budgets because of the initial setup, launch and continual follow up of the Koncept Konnect team.Our many thanks.

- Springfield Lakes Hotel

Outstanding! - Varia’s expertise has been outstanding since contracting with her as a newcomer to the Brisbane Hotel business. We could not have achieved our increase in occupancy and revenue without her skills.

- Manor Apartment Hotel

Safe Hands of Koncept Konnect! - We have been in the safe hands of Koncept Konnect for over 4 years now, we can always rely on the team to assist with or take care of a number of tasks that we need them to. They have not only brought a lot of corporate business to us, but they have also assisted with polishing our brand, our reputation and our services. We would struggle to run this business without their help in the background, they are very good at what they do and we love working with them.

- M & A Apartments Brisbane

The Whole Package - Kim and Varia approached us in November 2013 we immediately recognised that with their experience and the whole package they offer, we needed to be with them.Koncept Konnect embodies a holistic approach to the marketing bundle that is necessary to survive in this industry. The senior partners combine magnificently to cover all facets of running holiday accommodation businesses, and are frequently offering advice and suggestions. In particular we have changed our management systems, and we have developed our social media presence which, without them, would have been beyond our scope.They are growing rapidly, and have now a team of well-chosen professionals who add further to this impressive pool of talent.Without doubt, our business has grown significantly since we engaged Koncept Konnect, and whilst their fees represent an overhead, their value is beyond cost. Furthermore, we consider them as friends rather than consultants.

- Byron Quarter Holiday Apartments

They are simply the best!!!! - Koncept Konnect have been working for us since we opened in 2014….Words cannot describe how fantastic this company operates within the hotel world. They have a huge amounts of knowledge and contacts within the industry. Their every growing team is distributed to various areas, being Sales, Online, E Commerce and many more. They manage their team effectively which then filters down to the hotels that they work for.Our hotel would simply not of been able to make the increasingly strong results if it was not for the Koncept Konnect Team.We thank them and enjoy working with the whole team of KK.

- The Glen Hotel & Suites

Would not have been possible - Varia’s years of sales and online marketing experience has been essential in enabling us to achieve occupancy and revenue from day one of opening in September 2012. The business generated via business and leisure contracting, via our own website and the online partnerships she established would not have been possible without her constant work on our behalf.

- Midtown Brisbane

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